Support : 8056045581
80-5604-5581
Your minimum order amount should be Rs 1500/-

Frequently asked questions

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at customerservice@japast.com

Registration

You can register by clicking on the "sign in" link at the top right corner of the homepage. Then click the “Create an account” , Please provide the information in the form that appears and submit the registration information.

No. Registration on JAPAST.com is absolutely free.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one JAPAST account.

Account Related

My Account is the section you reach after you log in at JAPAST.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

My Shopping List is a comprehensive list of all the items previously ordered by you on JAPAST.com. This enables you to shop quickly and easily in future.

Payment

You can pay for your order on JAPAST.com using the following modes of payment:

a. Cash on delivery

b. Net banking (VISA / Mastercard / American Express,etc..)

The VAT is included in the MRP of products. There are no additional taxes added by JAPAST to your order. The prices you see on our product pages are the prices you pay.

Yes it is absolutely safe to use your card on JAPAST.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

Once you are done selecting your products and click on checkout you will be prompted to payment method. On the checkout page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.

Delivery Related

Once you had completed your Purchase Order, We will deliver your products within 24 hours.

We have a dedicated team of deliver personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

Delivery is Free.

Within Chennai we will deliver your order at your door steps.

In case of a delay, our customer support team will keep you updated about your delivery.

The minimum purchase order is Rs.500.

Yes , JAPAST .com offer Free Gifts for every purchase on Rs.1000 and above.